Aranya Care
Flexible support contracts for those who manage their own operations
If you choose to own and operate the network yourself, the Aranya Care support agreement is available. There are various flexible arrangements based on your unique needs for support and availability. We are there when you need us.
Tailor-made support contracts that meet business requirements.
Accessibility provides security
Support that helps you sleep at night
Getting support right is not just about solving the problem, but about doing it smoothly and within the agreed time. By setting clear requirements for support, you can quickly gain control when the unexpected happens.
Flexible support contract
Aranya Care ensures that the network works with minimal downtime. Sign a 1, 3 or 5-year contract with your preferred set-up time. You get access to expert knowledge, replacement products and on-site technicians when needed.
- Support contracts that meet business requirements
- Hardware replacement and software updates
- Guaranteed service level
Flexible support to ensure availability.
Easy and quick to get help
Support in Swedish
With Aranya Care, you get direct contact with Swedish network technicians and avoid the detour via a service desk. We troubleshoot and fix problems quickly.
- Get help from experts who speak Swedish
- Fast response times
- Get help from an expert at first contact
A personalized service experience
Network support that makes you feel good
Good insurance for good network health
Fast track from problem to solution.
When something stops working, you need fast and efficient help, not a long chain of referrals. Here, you’ll get direct contact with a knowledgeable network engineer who knows your environment and will make sure the problem is fixed as quickly as possible.
Fast help without detours or waiting time
Stable support for stable networks.
A network should just work, and when it doesn’t, we’re here. Whether it’s troubleshooting, updates or equipment replacement, you can count on us to help you minimize disruption and keep your business running.
The right support for business-critical networks.
On site when needed.
Some problems require more than remote support. If something critical happens and you need on-site help, we’ll make sure a technician is on the way quickly. With the right knowledge and the right spare parts, we fix the fault and make sure everything is back on track quickly.
The right technician on site at the right time
Smooth, hassle-free support
No one wants to be stuck in an endless support queue or talk to someone who doesn’t understand the problem. Our support is smooth and fast, and you’ll speak directly to an expert who can start solving the problem immediately.
Direct contact with experts without unnecessary detours.
Cooperate with us
What our customers say
Businesses and organizations across Sweden use Aranya Care to ensure access to expert support when they need it. Here, some of them share their experiences.
Comparison
Find the service that fits your needs
This overview will help you compare what is included in our different network and security services to find the solution that best suits your business needs.
| Function | Managed Services | Aranya ChangeOps | Aranya Care |
|---|---|---|---|
ACP Access |  |  |  |
| Network design | | ||
| Radio planning | | ||
| Products and services | | ||
| Physical Installation | | ||
| CMDB / Asset Management | | | |
| Change management | | | |
| Proactive updates | | | |
| Incident management | | | |
| Hardware replacement | | | |
| SLA – Time to Ownership | | | |
| SLA – Guaranteed time to action | | ||
| SLA – Uptime | | ||
| XLA + Governance model | | ||
| Operation reports and follow-up | |
Interested in Aranya Care?
Talk to our sales representatives
Managed Services
Aranya Consulting
Product Supply
